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Career Opportunities
Below is a list of positions that are currently open.
To apply, please click on the desired position to view details and then click "Apply Now."
Positions found in MD (2)
CUSTOMER SERVICE REPRESENTATIVE 
Description:
Job Responsibilities:
• Promote and sell programming services and packages.
• Process customer work orders and payments both in person and via telephone.
• Resolve customer conflicts, including billing issues, in a professional manner.
• Participate in ongoing customer service and technical training as required.
• Willing to work non-traditional hours, including Saturdays, and overtime as needed.
• Work in a professional environment with monitored productivity.
Job
Experience:
Job Qualifications:
• High school diploma or equivalent required.
• Excellent verbal communications, organizational and customer relations skills.
• Ability to communicate effectively and courteously on the telephone and with walk-in customers.
• Demonstrated accuracy with detailed work.
• Basic knowledge of office equipment including calculator, photocopier, and basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
• Excellent customer relation skills and the knowledge of cable TV and Internet services.
• Previous sales experience preferred.
• Must be a team player.
• If interested, you should notify your supervisor and send your resume to: Harron Communications, 43920 Airport View Road, Hollywood, MD 20636, Attn: Michelle Miller
Location: Hollywood, MD
INSTALLER/SERVICE TECHNICIAN
Description:
Job Responsibilities:
• Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
• Completion of daily installation route.
• Identification, repair and installation of service cabling using a variety of tools and test equipment.
• Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
• Promote and sell programming services and packages.
• Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
• Proper completion of daily work log, work orders, vehicle log and reports.
• Participate in ongoing Customer Service and technical training as required.
• Overtime may be required; On-call rotation may be required.
• Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
• Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.
Experience:
Job Qualifications:
• High school diploma or equivalent.
• Valid driver’s license, with proven good record.
• Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
• Ability to perform physically demanding work and lift minimum of 75 lbs.
• Ability to work non-standard hours (evenings, weekends, etc.)
• Customer relation skills.
• Team oriented.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 43920 Airport View Drive, Hollywood, MD 20636. Attn: Bobby Pilkerton.
Location: Hollywood, MD
Positions found in MS (9)
Installer/Service Technician
Description:
Job Responsibilities:
• Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
• Completion of daily installation route.
• Identification, repair and installation of service cabling using a variety of tools and test equipment.
• Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
• Promote and sell programming services and packages.
• Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
• Proper completion of daily work log, work orders, vehicle log and reports.
• Participate in ongoing Customer Service and technical training as required.
• Overtime may be required; On-call rotation may be required.
• Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
• Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.
Experience:
• High school diploma or equivalent.
• Valid driver’s license, with proven good record.
• Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
• Ability to perform physically demanding work and lift minimum of 75 lbs.
• Ability to work non-standard hours (evenings, weekends, etc.)
• Customer relation skills.
• Team oriented.
If interested, send your resume to: Harron Communications, 311 Heritage Avenue, Oxford, MS 38655, Attn: Laurie Pell.
An Equal Opportunity Employer
Location: Bruce, MS
Installer-Svc Tech
Description:
Job Responsibilities:
• Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
• Completion of daily installation route.
• Identification, repair and installation of service cabling using a variety of tools and test equipment.
• Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
• Promote and sell programming services and packages.
• Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
• Proper completion of daily work log, work orders, vehicle log and reports.
• Participate in ongoing Customer Service and technical training as required.
• Overtime may be required; On-call rotation may be required.
• Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
• Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.
Experience:
Job Qualifications:
• High school diploma or equivalent.
• Valid driver’s license, with proven good record.
• Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
• Ability to perform physically demanding work and lift minimum of 75 lbs.
• Ability to work non-standard hours (evenings, weekends, etc.)
• Customer relation skills.
• Team oriented.
If interested, please send your resume to: Harron Communications, 311 Heritage Avenue, Oxford, MS 38655, Attn: Oxford Installer/Service Tech
An Equal Opportunity Employer
Location: Oxford, MS
NETWORK ENGINEER – INFRASTRUCTURE ENGINEERING
Description:
Job Responsibilities:
This position is responsible for assisting the Senior Network Engineer and Principal Architect with the operation, maintenance and installation of the networking infrastructure at Metrocast Cablevision.
•Day to day operation of Cisco switches and routers. Models include 76xx, 72xx, 45xx, 4948, 35xx and 29xx.
•Day to day operation of any / all Juniper firewalls.
•Day to day operation of Network Services throughout the MS Headend’s and Hub’s
•Installation and configuration of complete network infrastructures as designed by the Senior Network Engineer
•Participation in a 24x7 on call rotation.
•Participation in a structured change management process.
•Occasional night and weekend shifts are required in order to implement changes during designated change windows.
•Training and mentoring of other engineers.
•Documentation of network design and configuration.
•Providing professional support to customers, both internal and external.
Experience:
Job Qualifications:
•Bachelor's degree in an Information Technology area or equivalent experience.
•Minimum 5 years experience required as a Network Administrator.
•Cisco CCNP certification preferred.
•Deep understanding of Multicast Services
•Knowledge of routing protocols including RIP, OSPF and BGP required.
•Extensive knowledge switching technologies (802.1q, STP, RSTP, PVST etc) required.
•Knowledge of TCP/IP, UDP, ICMP and SNMP are required.
•Knowledge of firewall technologies and the ability to generate rule sets required.
•Knowledge of wireless Ethernet technologies (802.11a, 802.11b, 802.11g, 802.1x) a plus.
•Knowledge of directory services (LDAP, AD) and RADIUS a plus.
•Some experience in implementing scalable redundant networks required.
•Knowledge of Sun Solaris or RedHat Linux a plus.
•PERL programming experience a plus.
•Ability to thrive in a dynamic, fast-paced environment.
•Ability to work under pressure with a diverse team.
•Ability to work under moderate supervision.
If interested, send your resume to:
MetroCast Communications of MS, LLC
Attn: Laurie Pell
311 Heritage Dr
Oxford, MS 38655
An Equal Opportunity Employer
Location: Booneville, MS
SWEEP TECHNICIAN
Description:
Job Responsibilities:
•Routine balancing, aligning, and adjustment of components and equipment used to amplify and process signals utilizing general system layouts from blue prints and system maps, routine troubleshooting, surveys, locates, outage repair, track/repair CLI, construction maintenance, in accordance with MetroCast procedures and practices.
•Perform forward and return distribution system activation and repair.
•Collect, analyze and present information on an accurate and timely basis.
•compile data for inclusion in FCC reports;
•Maintain records, conduct tests, and prepare reports as required in a timely and accurate manner.
•Test main trunk lines using signal level meters, volt-OHM meters, spectrum analyzers and other related test equipment on a regular basis, compare findings in the field with documentation.
•Troubleshoot and repair problems associated with RF, AC, DC portion of the forward and reverse plant, such as transmission levels, signal losses, off-air interference, including troubleshooting of optical power.
•May be called upon to perform routine troubleshooting on customer service related trouble calls. Troubleshoot the plant from the customer’s equipment through the distribution/feeder cable back to Head end.
•Perform troubleshooting of service failures related to all levels of service and products.
•Survey the plant in order to ensure service availability to potential subscribers.
•Perform locates of existing plant in order to prevent cable damage and system interruption.
•Respond to and repair service interruptions during regular business hours and after hours as required.
•Perform CLI ride-out and track and repair leakage, as necessary.
•Perform minimum training requirements with junior level technicians.
•Splice aerial/underground coaxial cable and equipment to restore cable plant to system specifications.
•Repair and/or replace damaged aerial/underground plant.
Experience:
Job Qualifications:
•High school diploma or equivalent education/experience.
•At least two (2) years in the cable field as a maintenance technician or high skill level.
•Comprehensive knowledge of trunk, distribution, and optoelectronic systems, contemporary Sweep test equipment, Analyzers, OTDR, TDR, and various RF equipment.
•NCTI, BCT/E training and certification a plus.
•Ability to prioritize and organize effectively
•Computer literate with knowledge of Windows software.
•Ability to lift >75 lbs. and handle 32' extension ladder.
•Valid driver's license with proven good record.
•Ability to work non-traditional hours, including overtime.
•Must be a team oriented, self-motivated, well organized individual.
Location: Starkville, MS
Construction Technician
Description:
Under general supervision, perform work in the construction of plant and its repair and maintenance.
Dig trenches and fill ditches; bury cables; place cable in trenches and through conduit.
Prepare underground system plant for repairs; including trenching, pot holing, backfill and repair or replacement of conduits, poles, risers or pedestals. Install rigid and semi rigid coaxial cable, including pole line construction and underground installation of rigid and semi rigid coaxial cable in conduit or direct buried.
Install equipment used to house CATV equipment. Ground plant or place rode or wire to serve as ground for future installations.
Perform traffic control and/or safety flagging as necessary.
Load and unload cable equipment and tools.
Read system prints and place cable according to prints.
Participate in ongoing Customer Service and technical training as required.
Overtime may be required; On-call rotation may be required.
Experience:
High school diploma or equivalent.
Valid driver’s license, with proven good record.
Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
Ability to perform physically demanding work and lift minimum of 75 lbs.
Ability to operate machinery used for underground cable installation.
Ability to accurately measure distances, using tapes or other measuring devices
Ability to differentiate between different sizes and colors of wires; ability to manipulate connectors, fasteners, wires and use hand tools.
Ability to dig in all types of soil.
Ability to make cable connections in tight spaces by bending, reaching or twisting.
Ability to work non-standard hours (evenings, weekends, etc.)
Customer relation skills.
Team oriented.
If interested, send your resume to: Harron Communications, 406 N. 3rd Street, Booneville, MS 38829, Attn: Dave Dickerson.
An Equal Opportunity Employer
Location: Booneville, MS
Install/Service Technician
Description:
Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
Completion of daily installation route.
Identification, repair and installation of service cabling using a variety of tools and test equipment.
Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
Promote and sell programming services and packages.
Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
Proper completion of daily work log, work orders, vehicle log and reports.
Participate in ongoing Customer Service and technical training as required.
Overtime may be required; On-call rotation may be required.
Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.
Experience:
High school diploma or equivalent.
Valid driver’s license, with proven good record.
Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
Ability to perform physically demanding work and lift minimum of 75 lbs.
Ability to work non-standard hours (evenings, weekends, etc.)
Customer relation skills.
Team oriented
If interested, send your resume to: Harron Communications, 625-A East Main Street, Philadelphia, MS 39350, Attn: Stan Burt.
An Equal Opportunity Employer
Location: Philadelphia, MS
Bussiness Account Executive
Description:
Job Summary:
Responsible for acquiring new business customers for Internet and Video services.
Job Responsibilities:
„hDevelop leads, contact prospects, schedules appointments and closes opportunities.
„hContacts cold and warm prospects through a combination of telephone and in person calls to obtain appointments.
„hMaintains personal performance and contact information including contact database, activity reporting and sales forecasts.
„hUtilizes appointments to determine customer needs and present MetroCast business service solutions.
„hAssists customers and prospects in attaining their goals through proper utilization of MetroCast products and services to ensure goodwill between customers and MetroCast.
„hMonitors competitive activity and market conditions, providing feedback and suggestions to management regarding new product additions and deletions.
„hParticipates in trade shows, industry events, customer entertainment activities, sales meetings, training programs and conferences as directed.
Experience:
Job Qualifications:
„hHigh school education or equivalent, college degree preferred, but not required.
„hWinning ¡§can-do¡¨ attitude and strong work ethic as evidenced by track record or success in business, education and extracurricular activities.
„hExcellent oral and written communication skills.
„hBusiness to business sales experience recommended.
„hTelecommunications, cable, wireless, networking sales experience strongly preferred.
„hUnderstanding of bulk strategies and capital expense strategies.
„hTechnology proficiency recommended: DOCSIS (data over cable technology); networking; dial up, DSL, T1¡¦s and T3¡¦s; VPN solutions; wireless solutions; video packaging; and additional telecommunication technologies.
Location: Oxford, MS
Voice Manager - Voice Operations
Description:
Job Responsibilities:
The focus of the position is to lead and monitor the launch and growth of the MetroCast Digital Voice product in Mississippi. This position will lead a team of voice specialists in the day-to-day operation, including basic post sale handoff to provisioning through installation and QA. The position will work with executive management to forecast and deliver subscribers to the Mississippi system by implementing a team of 3-6 associates across operations and technical disciplines.
Experience:
Job Qualifications:
•Bachelor’s Degree in Business Management with a professional background in a technical operations discipline, preferred.
•The ability to make decisive, intelligent business decisions, both strategically and tactically.
•The ability to think in an ROI world and able to clearly state your point is critical.
•Must have proven professional project/program management experience; PMI or PMP certification strongly encouraged.
•Minimum 3 years of proven department leadership, reporting results to upper management.
•LEC, CLEC, VoIP product and/or operation experience preferred.
•Telecommunications understanding preferred.
•High level of leadership, managerial skills, and professionalism is required.
•Ability to effectively communicate orally and in writing to internal and external customers is required.
•Adaptive to a fast- paced, always changing environment; openness to different viewpoints is required.
Location: Oxford, MS
Sweep Technician
Description:
Job Responsibilities:
•Routine balancing, aligning, and adjustment of components and equipment used to amplify and process signals utilizing general system layouts from blue prints and system maps, routine troubleshooting, surveys, locates, outage repair, track/repair CLI, construction maintenance, in accordance with MetroCast procedures and practices.
•Perform forward and return distribution system activation and repair.
•Collect, analyze and present information on an accurate and timely basis.
•compile data for inclusion in FCC reports;
•Maintain records, conduct tests, and prepare reports as required in a timely and accurate manner.
•Test main trunk lines using signal level meters, volt-OHM meters, spectrum analyzers and other related test equipment on a regular basis, compare findings in the field with documentation.
•Troubleshoot and repair problems associated with RF, AC, DC portion of the forward and reverse plant, such as transmission levels, signal losses, off-air interference, including troubleshooting of optical power.
•May be called upon to perform routine troubleshooting on customer service related trouble calls. Troubleshoot the plant from the customer’s equipment through the distribution/feeder cable back to Head end.
•Perform troubleshooting of service failures related to all levels of service and products.
•Survey the plant in order to ensure service availability to potential subscribers.
•Perform locates of existing plant in order to prevent cable damage and system interruption.
•Respond to and repair service interruptions during regular business hours and after hours as required.
•Perform CLI ride-out and track and repair leakage, as necessary.
•Perform minimum training requirements with junior level technicians.
•Splice aerial/underground coaxial cable and equipment to restore cable plant to system specifications.
•Repair and/or replace damaged aerial/underground plant.
Experience:
Job Qualifications:
•High school diploma or equivalent education/experience.
•At least two (2) years in the cable field as a maintenance technician or high skill level.
•Comprehensive knowledge of trunk, distribution, and optoelectronic systems, contemporary Sweep test equipment, Analyzers, OTDR, TDR, and various RF equipment.
•NCTI, BCT/E training and certification a plus.
•Ability to prioritize and organize effectively
•Computer literate with knowledge of Windows software.
•Ability to lift >75 lbs. and handle 32' extension ladder.
•Valid driver's license with proven good record.
•Ability to work non-traditional hours, including overtime.
•Must be a team oriented, self-motivated, well organized individual.
Location: Philadelphia, MS
Positions found in NH (7)
INSTALLER/SERVICE TECHNICIAN
Description:
Job Responsibilities:
• Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
• Completion of daily installation route.
• Identification, repair and installation of service cabling using a variety of tools and test equipment.
• Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
• Promote and sell programming services and packages.
• Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
• Proper completion of daily work log, work orders, vehicle log and reports.
• Participate in ongoing Customer Service and technical training as required.
• Overtime may be required; On-call rotation may be required.
• Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
• Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.
Experience:
Job Qualifications:
• High school diploma or equivalent.
• Valid driver’s license, with proven good record.
• Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
• Ability to perform physically demanding work and lift minimum of 75 lbs.
• Ability to work non-standard hours (evenings, weekends, etc.)
• Customer relation skills.
• Team oriented.
If interested, you should send your resume to: Harron Communications, 9 Apple Road, Belmont, NH 03220, Attn: Steve Mazzaschi.
An Equal Opportunity Employer
Location: Belmont, NH
LEAD TECHNICAL SERVICE REP – HIGH SPEED DATA
Description:
Job Responsibilities:
• Provide back-up to Technical Support Supervisors in all capacities as a member of department leadership and practical training/guidance to Technical Support Representatives.
• Oversees daily office procedures, reporting, staffing and workflow.
• Responsible for taking residential and commercial High Speed Data customer calls pertaining to MetroCast’s HSD services.
• Handle tier 1 customer inquiries, including escalations, regarding service delivery, outages, or component level problems.
• Initiate appropriate action by other MetroCast departments.
• Troubleshoots service-related problems with customer; schedule a trouble call or refer call to technical support staff, if necessary.
• Access customer databases or other electronic files and/or paper reference materials to locate customer records.
• Update customer records, document call, action taken, and any follow-up required.
• Assist other TSRs, CSRs, and supervisors when called upon.
• The ideal candidate is expected to take care of customer needs, questions or problems, while at the same time educating and promoting MetroCast services to improve customer retention.
Experience:
Job Qualifications:
• High school degree or GED equivalent, post-high school education a plus.
• Prior supervisory or management experience a plus.
• Skill in using a Windows-based PC and sending/receiving e-mail.
• Keyboarding skills.
• Familiarity with cable modem, high speed data, call center, customer service experience preferred.
• Home networking, DOCSIS, and TCP/IP knowledge preferred.
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard.
• Near vision acuity required for extensive use of PC, calculator and reference materials.
• Willingness to work flexible shifts.
• Ability to communicate by telephone and use other standard office machines.
• Ability to sit for extended periods of time.
• Ability to work in a climate controlled, air processed environment.
If interested, you should send your resume to: Harron Communications, 21 Jarvis Avenue, Rochester, NH 03868
Location: Rochester, NH
Noc Center Analyst / Level 2 Business
Description:
Job Responsibilities:
• Responsible for taking commercial High Speed Data customer calls pertaining to Metrocast’s Business Level HSD/Telephony services and business connectivity.
• Handle tier 2 customer inquiries regarding service delivery, outages, or component level problems.
• Monitor Metrocast HSD, Voice and Video and initiate appropriate action to other Metrocast Departments.
• Troubleshoots service-related problems with businesses; schedule a trouble call or refer call to technical support staff, if necessary.
• Access customer databases or other electronic files and/or paper reference materials to locate customer records and update as needed.
• Complete ownership as a central point of contact for all outage related issues.
• Assist other TSRs, CSRs, and supervisors when called upon.
• The ideal candidate is expected to take care of tier 1 related escalations, questions or problems, while at the same time educating to improve customer retention.
Experience:
Job Qualifications:
• High school degree, post-high school education a plus.
• MCP/MCSA/MCSE is a plus
• Working Knowledge of Active Directory
• Working Knowledge of Exchange is a plus
• Working Knowledge of Microsoft/Mac Operating systems
• Trouble shooting Knowledge of DNS/TCP/IP related issues
• Networking, DOCSIS, and TCP/IP trouble shooting knowledge preferred.
• Working Knowledge of Linux/Unix a plus
• Ability to configure and work with Wireless Routers
• Basic Router configuration knowledge
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard.
• Near vision acuity required for extensive use of PC, calculator and reference materials.
• Willingness to work flexible shifts.
• Ability to communicate by telephone and use other standard office machines.
• Ability to sit for extended periods of time.
• Ability to work in a climate controlled, air processed environment.
Location: Rochester, NH
TECHNICAL SERVICE REP – HIGH SPEED DATA
Description:
Job Responsibilities:
• Responsible for taking residential and commercial High Speed Data customer calls pertaining to MetroCast’s HSD services.
• Handle tier 1 and tier 2 customer inquiries regarding service delivery, outages, or component level problems.
• Take incoming calls as soon as possible after completing the previous call.
• Initiate appropriate action by other MetroCast departments.
• Troubleshoots service-related problems with customer; schedule a trouble call or refer call to technical support staff, if necessary.
• Access customer databases or other electronic files and/or paper reference materials to locate customer records.
• Update customer records, document call, action taken, and any follow-up required.
• Assist other TSRs, CSRs, and supervisors when called upon.
• The ideal candidate is expected to take care of customer needs, questions or problems, while at the same time educating and promoting MetroCast services to improve customer retention.
Experience:
Job Qualifications:
• High school degree or GED equivalent, post-high school education a plus.
• Skill in using a Windows-based PC and sending/receiving e-mail.
• Keyboarding skills.
• Familiarity with cable modem, high speed data, call center, customer service experience preferred.
• Home networking, DOCSIS, and TCP/IP knowledge preferred.
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard.
• Near vision acuity required for extensive use of PC, calculator and reference materials.
• Willingness to work flexible shifts.
• Ability to communicate by telephone and use other standard office machines.
• Ability to sit for extended periods of time.
• Ability to work in a climate controlled, air processed environment.
If interested, you should send your resume to: Harron Communications, 21 Jarvis Avenue, Rochester, NH 03868
Location: Rochester, NH
WINDOWS SYSTEMS ENGINEER – INFRASTRUCTURE ENGINEER
Description:
Job Responsibilities:
This position is responsible for assisting with the operation, maintenance and architecture of the computer systems infrastructure at MetroCast.
• Day to day operation of Microsoft Windows Servers.
• Day to day operation of Microsoft Active Directory environment.
• Day to day operation of HP EVA 4400 Storage Array.
• Day to day operation of a continuously operated enterprise class datacenter.
• Participation in a 24x7 on call rotation.
• Participation in a structured change management process.
• Occasional night and weekend shifts are required in order to implement changes during designated downtime windows.
• Documentation of systems and application design and configuration.
• Providing professional support to customers, both internal and external.
Experience:
Job Qualifications:
• Bachelor's degree in Information Technology area or equivalent experience.
• Minimum 2 years experience required as a Windows Systems Engineer.
• Experience with Microsoft SQL Server required.
• Experience with security and vulnerability protection in a Windows Server environment required.
• General knowledge of networking protocols required.
• Microsoft Certified Systems Engineer preferred.
• Experience with Windows Server 2003 preferred.
• Experience with Active Directory or LDAP required.
• Experience managing Microsoft IIS Server preferred.
• Experience implementing and managing Microsoft Cluster Service preferred.
• Experience with Fibre Channel storage area networks preferred.
• Experience with iSCSI storage area networks a plus.
• Knowledge of a programming or scripting language such as VBScript or PowerShell is preferred.
• Some knowledge of Sun Solaris or Red Hat Linux desirable.
• Ability to thrive in a dynamic, fast-paced environment.
• Ability to work under pressure with a diverse team.
• Ability to work under moderate supervision.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 21 Jarvis Avenue, Rochester, NH 03868 Attn: Aaron Brace
Location: Rochester, NH
Customer Service Representative-Full Time
Description:
1st Shift Position Open in Belmont NH
2nd and 3rd Shift Posiitons Open in Rochester NH
Job Responsibilities:
· Promote and sell programming services and packages.
· Process customer work orders and payments both in person and via telephone.
· Resolve customer conflicts, including billing issues, in a professional manner.
· Participate in ongoing customer service and technical training as required.
· Willing to work non-traditional hours, including Saturdays, and overtime as needed.
· Work in a professional environment with monitored productivity.
Experience:
Job Qualifications:
· High school diploma or equivalent required.
· Excellent verbal communications, organizational and customer relations skills.
· Ability to communicate effectively and courteously on the telephone and with walk-in customers.
· Demonstrated accuracy with detailed work.
· Basic knowledge of office equipment including calculator, photocopier, and basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
· Excellent customer relation skills and the knowledge of cable TV and Internet services.
· Previous sales experience preferred.
· Must be a team player.
If interested, you should your resume to: MetroCast, 9 Apple Road, Belmont, NH 03220, Attn: Brad Kulacz.
Location: Belmont , NH
Senior DOCSIS Engineer
Description:
Job Summary:
The Senior DOCSIS Engineer will be responsible for the day to day operations and advancement of subscriber access technologies including CMTS/Cable modems and 802.11 wireless technologies.
Job Responsibilities:
• Responsible for the scalability and integrity of the CMTS and cable-modem networks for all Metrocast regions.
• Develop CMTS and cable-modem configuration strategy and support requirements for all regions.
• Manage and direct a small group of engineers to accomplish daily activities and overall long term strategy.
• Develop an end-to-end testing strategy for new CMTS and Cable modem integrations.
• Oversee and direct root cause analysis measures required to resolve customer connectivity issues and formulate plans required to solve issues.
• Establish relationships with vendors and track issues to resolution.
• Formulate policies and procedures to be followed by all staff members.
• Oversee system performance and operations through daily/weekly/monthly planning meetings.
• Prioritization of projects and activities based upon business objectives.
If interested, you should notify your supervisor and send your resume to: MetroCast Cablevision, 21 Jarvis Avenue, Rochester, NH 03868
Experience:
• Bachelors/Masters of Science degree in a computer science or electrical engineering or equivalent in work experience bringing new technologies to market in highly complicated, ambiguous, fast pace business environments.
• Previous management of a technical staff tasked with complex projects while meeting specific timelines.
• Strong knowledge in CMTS deployment and maintenance required.
• In depth knowledge of CableLabs standards including DOCSIS and PacketCable.
• In depth knowledge of network operations including Switching, Routing, QOS techniques, and network management.
• Understanding of VOIP technologies and related standards.
• Previous exposure and experience with wireless 802.11 and FTTX/PON technologies a plus.
• Strong project management, change management, and organizational skills.
Job Qualifications:
• Excellent presentation and communication skills a must. Ability to communicate complex technical issues to internal technical and non-technical customers.
• Ability to function in a highly fluid environment with aggressive deadlines.
• Must be a team player, able to work closely with cross-functional development groups. Ability to motivate a lead a geographically disperse staff through technical projects.
• Ability to translate business objectives into technical implementation plans and see through to completion.
• Strong knowledge of Cisco BTS/MGX architectures, CedarPoint Safari technologies, CMTS's, DOCSIS specifications, SIP, IMS and Broadsoft soft switches is required
• Rapidly grasps new technology and abstraction; stays in tune with evolving technologies/standards.
• Must possess the ability to maintain balance between multiple perspectives: customer, business, technical and operations.
• Knowledge of video architecture is preferred.
• Experienced in Microsoft Office (Word, Excel, Project, and Outlook) a must.
Location: Rochester, NH
Positions found in PA (1)
CUSTOMER CARE SUPERVISOR
Description:
Job Responsibilities:
Contribute to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. Responsible for the daily guidance and supervision of customer service staff. Duties include supervision, evaluation and review of employee performance and techniques, closing sales, troubleshooting, managing schedules to ensure appropriate staffing based on predicted call volume and opportunity, and making staffing recommendations.
• Provide direction and guidance to ensure consistent achievement of key performance metrics.
• Set goals and track progress of employee’s performance relative to department standards and expectations.
• Track, monitor and ensure adherence to customer service representative’s work schedules.
• Consistently achieve required number of monthly call monitors and quality scores for assigned team.
• Coach, mentor, and develop desired skills and product knowledge for assigned customer service representative’s team.
• Develop and enhance customer service representatives product knowledge skills.
• Ensure calls are handled professionally.
• Achieve, measure, report and communicate metric goal attainment for assigned team.
• Complete monthly and annual performance evaluations for assigned customer service representative’s team.
• Handle escalated customer issues and ensure customer satisfaction and retention.
• Recommend new hires, promotions and terminations.
• Report to supervisor regularly with performance and operation analysis.
• Build team identity with positive leadership and coaching.
• Perform other duties as requested by manager.
Experience:
Job Qualifications:
• One to three years of call center management experience.
• Experience in sales and personnel management is recommended.
• Proven record for attaining superior customer service levels and an ability to arbitrate customer issues.
• Strong leadership and intrapersonal skills.
• Ability to communicate orally and in writing in a clear and straightforward manner.
• Ability to make decisions and solve problems while working under pressure
• Ability to communicate with all levels of management and company personnel.
• Ability to maintain confidentiality.
• Experience with cable products and services a plus.
• Demonstrated accuracy with detail work.
• Solid understanding and use of computer basics (Windows, Excel, Word, Email, and Internet).
If interested, send your resume to: Harron Communications, 911 Market Street, Berwick, PA 18603, Attn: Lori Warg.
Location: Berwick, PA
Positions found in VA (2)
SERVICE TECHNICIAN
Description:
Job Responsibilities:
• Perform overall troubleshooting of cable television service.
• Identify and repair various feeder cable, using Volt Ohm Meter, signal level meters including QAM and analog signals, time domain reflection meter and return system test equipment.
• Identify and repair fiber and nodes using OTDRS and power meters.
• Interface with customers to provide them with knowledge of existing and new services in a professional manner.
• Perform Digital and High Definition installs and service calls using DTV, HDMI and component video connections.
• Perform HSD cable modem installs and service calls working with Windows XP, 98 and NT operating systems.
• Repair signal leakage and decimation.
• Splice all types of cable as required.
• Understanding of RF design and system prints.
• Responsible for the completion of all daily service installation activity scheduled. Including completion of work orders, sales orders, vehicle reports and other required paperwork.
• Safely operate all company vehicles and applicable equipment. Maintain tools, equipment and vechicle in good, safe working order.
• Perform Standby system service (on-call) as scheduled by the technical services group.
• Positive, assertive attitude towards improving product and system knowledge. Completion of NCTI courses in current technical level.
Experience:
Job Qualifications:
• High School Diploma or equivalent education/experience.
• Minimum two (2) years prior cable technical experience.
• Computer literate with knowledge of Windows software.
• Ability to lift 75 pounds.
• Ability to work non-standard hours.
• Customer relations skills.
• Valid driver’s license, with proven good record.
• Formal electronics training, NCTI, BCT, SCTE or equivalent preferred.
• Must be team oriented, self-motivated and well organized.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 126 Urbanna Road, Saluda, VA 23149, Attn: Ryan Parker.
Location: Saluda, VA
SERVICE TECHNICIAN
Description:
Job Responsibilities:
•Perform overall troubleshooting of cable television service.
•Identify and repair various feeder cable, using Volt Ohm Meter, signal level meters including QAM and analog signals, time domain reflection meter and return system test equipment.
•Identify and repair fiber and nodes using OTDRS and power meters.
•Interface with customers to provide them with knowledge of existing and new services in a professional manner.
•Perform Digital and High Definition installs and service calls using DTV, HDMI and component video connections.
•Perform HSD cable modem installs and service calls working with Windows XP, 98 and NT operating systems.
•Repair signal leakage and decimation.
•Splice all types of cable as required.
•Understanding of RF design and system prints.
•Responsible for the completion of all daily service installation activity scheduled. Including completion of work orders, sales orders, vehicle reports and other required paperwork.
•Safely operate all company vehicles and applicable equipment. Maintain tools, equipment and vehicle in good, safe working order.
•Perform Standby system service (on-call) as scheduled by the technical services group.
•Positive, assertive attitude towards improving product and system knowledge. Completion of NCTI courses in current technical level.
Experience:
Job Qualifications:
•High School Diploma or equivalent education/experience.
•Minimum two (2) years prior cable technical experience.
•Computer literate with knowledge of Windows software.
•Ability to lift 75 pounds.
•Ability to work non-standard hours.
•Customer relations skills.
•Valid driver’s license, with proven good record.
•Formal electronics training, NCTI, BCT, SCTE or equivalent preferred.
•Must be team oriented, self-motivated and well organized.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 11387 Ridge Road, King George, Va 22485, Attn: Robert Conley
An Equal Opportunity Employer
Location: Colonial Beach, VA
Equal Opportunity Employment
Click on the link below to download and view the EOE statement for your location.
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